What does the monthly fee cover?+
Your included usage, hosting, monitoring, a monthly summary of enquiries, leads and handoffs, and email support answered within one business day. Tuning differs by plan: one update a month on Missed Enquiry Cover, two a month on Always-On Front Desk, and a weekly review with updates on demand on Managed Reception.
What happens if I use all my minutes or messages?+
You are warned at 70%, 85% and 95% of your monthly usage. If a limit is reached, the assistant pauses until you top up or the next month begins. You are never billed automatically for extra usage. A voice top-up is BDT 5,000 for 200 minutes, a chat top-up is BDT 2,000 for 2,000 messages, and both together are BDT 6,000. Unused top-up usage carries into the next month.
Is the 30-day pilot free?+
No. There is no free trial, because we build a working assistant with your real business information. The 30-day pilot is BDT 20,000 and is credited in full against the setup fee of the plan you choose afterwards.
Can I cancel at any time?+
Monthly plans can be cancelled with 30 days’ notice. Yearly plans are paid in advance for the 10% discount and are not refundable during the year. The setup fee becomes non-refundable once build work has started. Your conversation records, lead data and business information are yours to export at any time.
How are payments made?+
The setup fee is paid 50% when work begins and 50% when the assistant goes live. The monthly fee is paid in advance. In Bangladesh, payment is by bank transfer or bKash.
Are telephone carrier charges included?+
No. Your telephone carrier’s call charges are billed separately by that carrier and are not included in the Aurabotix plan.
What is the difference between the three plans?+
Missed Enquiry Cover answers missed, busy and after-hours calls and messages and sends you the lead. Always-On Front Desk also books appointments, transfers calls to the right person and connects one system, such as your CRM or calendar. Managed Reception adds routing across several departments, a second system connection, a weekly quality review and priority support.
Why does this cost more than a chatbot app?+
Because we do the work those apps leave to you. We design the workflow, prepare and test the answers with you, connect your systems and review the conversations every month. One named person, our founder, is accountable for the quality after launch.