Enquiries arrive in bursts, in two languages, with the same twenty questions.
Intake deadlines do not spread themselves evenly. An AI agent answers every caller at once — in Bangla or English — works through the same twenty questions without tiring, and hands your counsellors the enquiries worth their time.
Consultancy enquiry volume is spiky in a way most businesses never experience. For most of the month the phone is manageable; for the two weeks around an intake deadline it is unanswerable. Hiring for the peak is uneconomic, and staffing for the average means losing the students who called during the peak.
The second problem is that the questions barely change. Which intakes are open, what the fee is, what documents are needed, how long the process takes, whether a particular result qualifies. A counsellor's judgement is wasted on those, and badly needed on the ones underneath.
What the agent handles on its own
- Answers course lists, intake dates, fees and document requirements from your own approved material.
- Handles many callers at once, so a deadline week does not become a week of missed calls.
- Captures the student's name, number, target country and programme of interest.
- Switches between Bangla and English based on how the caller speaks.
- Books counselling sessions against live availability on the Pro Max plan.
- Answers evening and weekend enquiries, when students and parents actually call.
What it deliberately does not do
- It never closes a sale or negotiates. It gathers the enquiry and hands a warm lead to your team.
- It starts on overflow and after-hours traffic only — calls your team is already answering keep going to your team.
- When it does not know something, it says so and passes the caller on rather than guessing.
- It gives no immigration or legal advice, and never states an outcome or approval likelihood.
The questions people actually ask.
Can an AI agent handle enquiry spikes around intake deadlines?
That is exactly what it is for. The agent answers every caller at once rather than queueing them, so a deadline week does not turn into a week of missed calls. Concurrency is set per client; the plan allowance is measured in voice minutes per month, not in simultaneous calls.
Does it answer in both Bangla and English?
Yes, and it switches based on how the caller speaks rather than making them choose. For migration and study-abroad consultancies this is the norm, not the exception — parents often call in Bangla about a course the student asked about in English.
Can it answer questions about specific courses, intakes and requirements?
It answers from your own approved information — course lists, intake dates, fee structures, document checklists. It does not generate answers freely, and when something is not in the material you supplied it says so and passes the caller to a counsellor.
What does it cost for an education or migration consultancy?
Basic is BDT 50,000 setup and BDT 15,000 a month with 200 voice minutes and 2,000 chat messages. Pro is BDT 70,000 and BDT 22,000 with 350 minutes and 4,000 messages, and is the usual choice where the course catalogue is large.
Other places this pays for itself.
Thirty minutes. Three answers.
Where your enquiries actually arrive, how many are being missed, and whether an agent pays for itself for a business your size — including an honest no if it does not.