Availability, price, delivery, warranty — answered at 11pm.
A large share of retail enquiries arrive after the shop has closed, while the customer is still deciding. An AI agent answers them from your own catalogue, in Bangla or English, and captures the ones worth following up.
Retail enquiries are short, repetitive and time-critical. Is it in stock, what does it cost, how long is delivery, what is the warranty. A customer who cannot get an answer in the moment does not wait until morning — they check the next seller, and the sale is decided before you know there was one.
The volume also lands at the worst time. Evening is when people shop and when the shop is shut. Those enquiries are not marginal; for many retailers they are a meaningful share of everything that comes in, and almost all of it currently goes unanswered.
What the agent handles on its own
- Answers price, stock, specification, delivery time and warranty from your own catalogue.
- Retrieves across a full catalogue on Pro and Pro Max, not just a short FAQ list.
- Works on WhatsApp, on your website and on your phone line.
- Answers in plain Bangla or English, whichever the customer uses.
- Captures order intent and passes it to your sales team with the conversation attached.
- Runs at 11pm, on holidays and during a rush, without extra staffing.
What it deliberately does not do
- It never closes a sale or negotiates. It gathers the enquiry and hands a warm lead to your team.
- It starts on overflow and after-hours traffic only — calls your team is already answering keep going to your team.
- When it does not know something, it says so and passes the caller on rather than guessing.
- It does not take payment or process an order. It gathers the intent and hands it to your team.
The questions people actually ask.
Can an AI agent answer questions about my product catalogue?
Yes. On the Pro and Pro Max plans the agent retrieves answers across your full catalogue, which is the point of those plans — Basic is sized for businesses with under about 50 products. It answers price, availability, specification and warranty questions from your own product information.
Does it work on WhatsApp as well as the phone?
Yes. WhatsApp and a website widget are included on every plan, and voice is included on every plan too. Chat is counted in messages per month and voice in minutes.
Will it answer at 11pm?
Yes, and that is usually where it earns its money. A large share of retail enquiries arrive in the evening, after the shop has closed and while the customer is still deciding. Those are the calls and messages nobody has been answering.
What if a customer asks something the agent does not know?
It says so and hands the conversation to a person rather than guessing. It answers only from the product information you supply — it does not invent specifications, stock levels or delivery dates.
Other places this pays for itself.
Thirty minutes. Three answers.
Where your enquiries actually arrive, how many are being missed, and whether an agent pays for itself for a business your size — including an honest no if it does not.