Total Tools: the same specification question, forty times a day.
Tradesmen do not browse. They call with one precise question — which battery fits this drill, what torque does this model give, is this the 18V or the 20V — and they need the answer now. That question was being answered by staff, from memory, all day long.
Total Tools sells professional tools to tradesmen and contractors. It is a catalogue business, which means the enquiries are technical and specific: compatibility, specification, what fits what. The answers all exist, in the catalogue — they were just being read out loud by people, dozens of times a day.
That is expensive in two ways. It occupies staff who could be selling, and it caps how many enquiries the business can physically answer. Anything arriving after hours simply waited, and a contractor who needs a part today does not wait.
What the agent does for Total Tools
- Answers compatibility and specification questions from the live catalogue rather than from memory.
- Handles the same technical question repeatedly without degrading, at any hour.
- Speaks the register tradesmen use, in Bangla or English.
- Passes anything it cannot answer to a person instead of guessing at a specification.
- Captures the enquiry so a follow-up is possible even when the call came in at night.
Why the same engine needed a different voice
Total Tools and Decakila are distributed by the same company and run on the same engine. They are not the same agent. The vocabulary is different, the register is different, and the desk a live enquiry routes to is different. Knowing which question each buyer is really asking is the work — the technology is the easy part.
Published with Manoshi Group's consent.
What people ask about this build.
What kind of business is Total Tools?
Total Tools is a professional tools brand distributed in Bangladesh by Manoshi Group. Its buyers are tradesmen and contractors, and its enquiries are mostly technical: compatibility, specification and availability.
What did the AI agent change?
Catalogue and compatibility questions that staff were answering from memory all day are now answered from the live catalogue, in Bangla or English, including outside working hours. Staff time moves from repetition to selling.
Can I see the same thing built for my catalogue?
Yes — this is the Pro plan, which is built for businesses with more than about 100 products because it retrieves across a full catalogue. It is BDT 70,000 setup and BDT 22,000 a month in Bangladesh.
Other places this pays for itself.
Thirty minutes. Three answers.
Where your enquiries actually arrive, how many are being missed, and whether an agent pays for itself for a business your size — including an honest no if it does not.